What is the best way to manage my points?We recommend managing your rewards in Online Access via More > Rewards. You can also redeem points by contacting our Member Service Center by phone or visiting your local branch.
Do my points expire?Yes. As of December 31, 2021, the CU1 Rewards program is ending and you will no longer be able to redeem your points as of that date. Note: If your points balance is higher than 119,800 as of December 31, 2020, for tax reasons you will be allowed to redeem up to 119,800 points in 2021 and the remainder of your points up to March 31, 2022.
When will I get my rewards?Cash rebates, discounts to existing loans or premiums on existing certificates typically take about two business days to be reflected on your account.
Can members be suspended from CU1 Rewards program? If so, why?Yes. Suspensions would generally happen because an account is not in good standing with the credit union (i.e. it may be overdrawn or delinquent). It's also possible that legal action might have been taken against the account. If you think your rewards have been suspended incorrectly, please call us or visit your local branch.
What do I do if I believe a mistake has been made in my points history?Please call the credit union or visit your local branch so we can review your account.
What happens to my points if I close my accounts?You will lose your points, because the CU1 Rewards program is only for Credit Union 1 members. Once you close all of your CU1 accounts, your points are forfeited.