What is the best way to manage my points?We recommend managing your rewards in Online Access via More > Rewards. You can also redeem points by contacting our Member Service Center by phone or visiting your local branch.
Do my points expire?Yes. The CU1 Rewards program was retired on December 31, 2020, and effective December 31, 2021, you will no longer be able to redeem your points. Note: If your points balance was between 119,800-239,600 as of December 31, 2020, you will be allowed until March 31, 2022 to redeem your points. This is because for tax reasons, the maximum number of points that can be redeemed in one calendar year is 119,800. Points in excess of 239,600 and points not redeemed per the noted timeline will be forfeited.
When will I get my rewards?Cash rebates, discounts to existing loans or premiums on existing certificates typically take about two business days to be reflected on your account.
Can members be suspended from CU1 Rewards program? If so, why?Yes. Suspensions would generally happen because an account is not in good standing with the credit union (i.e. it may be overdrawn or delinquent). It's also possible that legal action might have been taken against the account. If you think your rewards have been suspended incorrectly, please call us or visit your local branch.
What do I do if I believe a mistake has been made in my points history?Please call the credit union or visit your local branch so we can review your account.
What happens to my points if I close my accounts?You will lose your points, because the CU1 Rewards program is only for Credit Union 1 members. Once you close all of your CU1 accounts, your points are forfeited.