|Member Service Center||Telephone Banking|
Credit Union 1
Toll-Free: (800) 478-2226
|Routing Number||PFD Code|
Please do not submit personal information such as your member number or social security number.
|President/CEO||Supervisory Committee & Board|
|As a member-owned credit union, it is our mission to help members achieve their financial goals by focusing on excellent service and value. If you feel that your inquiry requires additional input from our President/CEO, James Wileman, you may contact him directly via firstname.lastname@example.org.
A credit union’s supervisory committee is a group of volunteers who have oversight over the accurate reporting of the organization’s financial records and ensuring executive decisions are fair and ethical. If you have a concern about the oversight of Credit Union 1, please contact the Supervisory Committee at email@example.com.
A credit union’s board of directors is a group of volunteers who oversee the governance of the credit union to ensure the organization executes strong strategies and direction. If you have a concern about the governance of Credit Union 1, please contact the board of directors at firstname.lastname@example.org.
NCUA Region V
Branch Hours Update: Effective February 1, 2019
As a uniquely Alaskan credit union, every decision we make aims to best serve our local members and your Alaskan lifestyle. Thanks to feedback on the ways and times that our branches see the highest traffic, we’ll be updating our hours effective February 1. View updated hours for your local branch in the table below!
2444 Hemlock St, Ketchikan, AK 99901
111 Lower Mill Bay R, Kodiak, AK 99615
406 Warren Pl, Nome, AK 99762
44758 Sterling Hwy, Ste E, Soldotna, AK 99669
If your credit or debit card is missing, don’t assume it will resurface. Report your cards immediately by calling (800) 528-2273, just in case they’ve fallen into the wrong hands (and not between the couch cushions).
If you already use the CU1 CardControl app, you can also turn off your CU1 debit or credit card at the touch of a button via your mobile device. Not yet using CardControl? Take action to safeguard your funds in the future with a quick and easy download.
If you suspect fraudulent charges to any of your accounts, of if your credit or debit card has been lost or stolen, it is important to report this information immediately to CU1. Choose from the selection below to complete one or more of our online affidavit fraudulent forms:
If a fraudster does get hold of your account information and uses it to electronically transfer funds, such as with your debit or ATM card, you are protected from liability if you notify CU1 as soon as you become aware of the fraudulent activity. The sooner you inform us of fraudulent charges, the better chance you have of reimbursement with loss limited to $50 if you notify CU1 within two business days. Your loss could be up to $500 if we are not notified within two business days, or loss could be unlimited including maximum overdraft fees if we are not notified within 60 business days.
If you suspect an email or phone call from Credit Union 1 is fraudulent, please call us immediately or email your concerns to email@example.com